Importers and clearing agents at Mogadishu port say a new online customs clearance system is cutting paperwork and reducing the time containers spend waiting at the docks.

Under the system, traders submit shipping documents and pay fees electronically, then track the progress of their clearance from a phone or computer. Port officials said the aim was to make the process more transparent and to reduce queues at customs offices.

Less waiting, fewer trips

"Before, I had to visit three offices and wait for signatures. Now most of it is done online and I get a message when the goods are ready," said a clearing agent who handles shipments of building materials. Traders said quicker clearance also reduces storage charges, which can add up when containers are held for several days.

However, some smaller importers said they were still learning to use the platform and that slow internet connections sometimes interrupted uploads. Port officials said a help desk had been set up near the main gate to assist traders with registration and document scanning.

Clearing agents said the system has also made fees clearer, since charges are shown on screen before payment is made. Some said this had reduced disputes over costs and made it easier to give customers accurate quotes before goods arrive.

Business groups said they hoped the system would eventually connect with other ports in the country, allowing goods to move more smoothly between regions.

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